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Terms and Privacy Policy
Terms and Privacy Policy
Last Updated :
Welcome to Enrich Tea & Food Export, your trusted source for premium Ceylon tea. By accessing, browsing, or using our website (https://www.enrichtea.com), you are agreeing to comply with and be bound by the following Terms and Conditions and our Privacy Policy. These terms apply to all users, including those who create accounts, request product quotes, make purchases, or interact with our wishlist and account management features.
- This combined policy is designed to clearly explain:
- The rules and expectations around using our website and services
- Your rights and responsibilities as a user
- How we collect, use, protect, and manage your personal information
- The conditions related to requesting quotes, placing orders, and managing accounts
We are committed to ensuring that your experience on our website is safe, transparent, and trustworthy. If you do not agree with any part of these terms or the way we handle your personal data, we kindly ask that you refrain from using our services. By continuing to use our site, you acknowledge that you have read, understood, and accepted these terms in full.
1. Website Use
You may use our website for browsing, requesting product quotes, placing selected orders, creating wishlists, and managing your account.
By using the website, you agree:
- To use the website only for lawful purposes
- Not to attempt to breach, hack, or disrupt website security
- Not to reproduce or misuse content or materials without permission
- To accept that access may be temporarily suspended for maintenance or updates
2. Account Registration & Management
To request quotes or make purchases, users must create an account. Account holders are responsible for all activities under their login. When registering, you agree to:
- Provide accurate, current, and complete information
- Keep your login credentials secure and confidential
- Update your profile when necessary
- Immediately notify us of any unauthorized use of your account
3. Product Quotes & Orders
We offer a flexible ordering process, allowing users to request a quote or buy selected items directly. Please note:
- A quote request is not a confirmed purchase
- Orders are only confirmed upon final approval and/or payment
- Product availability and pricing are subject to change without notice
- Enrich Tea reserves the right to cancel or refuse any request or order at its discretion
4. Intellectual Property
All website content, including text, images, trademarks, and branding, is the property of Enrich Tea or its licensors. You may not:
- Reproduce, distribute, or display content without express permission
- Use the Enrich Tea brand in any way that misrepresents our company or products
5. User Conduct
As a user, you are expected to interact with our site responsibly. Prohibited actions include:
- Uploading false or misleading information
- Engaging in fraudulent or abusive activity
- Attempting to manipulate quotes, pricing, or the wishlist feature
- Violating any applicable laws or third-party rights
6. Disclaimers & Limitation of Liability
While we strive to keep information accurate and updated, Enrich Tea does not guarantee that all content is free from errors.
- Product visuals and descriptions are for guidance and may vary
- We are not liable for any indirect or consequential damages arising from website use, product issues, or data loss
- Use of the website is at your own risk
7.1 Information We Collect
We may collect the following information:
- Personal Data: Full name, email, phone number, shipping/billing address
- Account Data: Login credentials, saved preferences, quote and wishlist records
- Technical Data: Browser type, device, IP address, pages visited
- Cookies: Used to enhance performance and user experience
7.2 How We Use Your Information
We use your information to:
- Process quote requests and orders
- Maintain and improve your account experience
- Respond to inquiries and customer support needs
- Perform analytics and improve site performance
8. Updates to This Policy
We reserve the right to update this page as our services or legal obligations change. All updates will be reflected here with the revised date. Continued use of the website indicates your acceptance of these changes.
9. Contact Information
If you have any questions regarding these Terms or our Privacy Policy, please get in touch: